Airtel’s daylight robbery! Activates VAS service when subscriber calls for checking balance

Airtel’s daylight robbery! Activates VAS service when subscriber calls for checking balance
December 10, 2010 04:05 PM |  
Moneylife Digital Team

The subscriber was told to dial *121# for checking balance and validity of his mobile number, but when he did it, Airtel promptly deducted money from his account for activating ‘Hello Tunes’ 
Even as Bharti Airtel Ltd has become India’s largest telecom operator, the growth has given rise to many problems, not for the company but for subscribers. The number of complaints from subscribers against Airtel is growing phenomenally across the country (Also read: ‘Mystery charges’ in your mobile bill? You are not alonehttp://www.moneylife.in/article/78/11125.html;  Airtel calls for ‘dues’ that it says it forgot to bill earlier  http://www.moneylife.in/article/78/11071.html). Most of the complaints are related to wrong billing, automatic activation of value added services (VAS) and thus deduction of money from accounts.

However, here is a strange case where one subscriber was asked to call *121# to check the balance in his account and the validity of his subscription. But, when he dialled the given number, Airtel promptly deducted Rs30 from his account for activating ‘Hello Tunes’ services. What is stunning in this matter is the subscriber received two emails with different utility of the number *121# from Airtel’s customer services!

http://www.moneylife.in/article/12099.html