Tuesday, May 31, 2011
Customer delight month to be extended upto June 2011
JAC meeting held on 30.05.2011 at New Delhi under the Chairmanship of Sh. P. Venugopal, President AIBSNLEA.
Convenor JAC Sh. V.A.N. Namboodiri appreciated the implementation of Customer Delight Month throughout the country.
JAC reviewed the items like meeting with Director( HR), shortage of Telephone Instruments, Cables, Type-II Modems and issues related with financial viability of BSNL etc. After detailed discussions the following decisions were taken:-
(i) JAC decides to extend the Customer Delight Month for June'2011 also.
(ii) JAC should meet & discuss with Hon'ble MOC&IT, Secy.(T) DoT & CMD BSNL to discuss the issues adversely affecting the viability of BSNL.
(iii) JAC Convenor should continue to communicate to all BSNL Unions/Associations about the JAC activities/decisions.
(iv) JAC should impress upon the BSNL Management to take immediate steps to scrap the unserviceable materials & to get vacated the high paid rented buildings.
(v) JAC should demand for early procurement of telephone Instruments, Cables & Type-II Modems etc.
(vi) JAC should monitor & demand the action report from respective Circle Secretaries of Unions/Associations regarding implementation of Customer Delight Month etc.
Monday, May 30, 2011
Sunday, May 29, 2011
First FNTOBEA dist. conference at Tanjore on 28 05 11
The first FNTOBEA dist. conference took place at Tanjore on 28 05 11.
Com Papanasam Muruganandam presided over the meeting. Com Sivakumar welcomed the gathering. Com G.K.Soundararajan in his speech eleaborated about forming of the new union.
CS R.V.Jayaraman explained about dist. conferences to be held at various places like Kumbakonam,Cuddalore,Coimbatore,Madurai,Coonoor,Trichy etc. and about circle conference shortly.
GS P.Andiappan stressed the importance of branch,dist.state level conferences for the betterment of the organisation, President R.Jeyamary spoke about the progress made in Bangalore and her plans about circle conference on 18 06 11.
VP C.A. Dass,Kmb DS Mathialagan,Cdl DS E.Balakrishnan,Paramakudi Raman, Bangalore Megavannan,Nagapattiman ,Karaikal branch members felicitated the dist. conference.
Com K.Sundaramoorthy-president,G.K.Soundararajan-Secretary,Chandrasekaran-Treasurer were chosen as office bearers.
Com Purushotaman porposed vote of thanks.
Tamil Nadu circle congrats new office bearers.G.K.Soundararajan retirement party on 28 05 11.
Retirement function to Com G.K.Soundararajan, Circle President, FNTOBEA took place at Tanjore, BSNL Community Hall,Tanjore on 28 05 11. Com K.Sundaramoorthy presided the function in the presence of Com M.Pannerselvam of Papanasam, while ComB.Purushothaman of Tanjore welcomed the gathering.
Com G.K.Soundararajan was felicitated by FNTOBEA office bearers namely GS P.Andiappan,President R.Jeyamary,R.V.Jayaraman CS TN and Treasurer, Vice President C.A. Dass,Kmb President Rajarajan,
Tanjore GM Shri J.V.Raja Reddy,DGM CFA Shri S.Ramachandra Iyer,DGM CM A.Prem Kumar,M.Irudayaraj DGM retd, Sri M.Mariappan DGM Finance Tanjore,Com T.K.Udayan,AIBSNLEA,Com C.Manivasagam SNEA,Sri K.Sathyaseelan,AGM, Sri R.Manivannan,CAO,Dr. V.Jeyapal,Guruji S.M.Imanuvel, SriS.Sivakumar AO Kmb,G.Chandrasekaran AO TNJ,BSNLEU R.Mahendran, S.Nataraja Org.Sec.,R.Sundaramoorthy Sewa,
and others.
All the speakers who spoke on the occasion showered praises on G.K Sundarajan's various faces -his involvement in settling of problems of staff,his religious activities,yoga ,relations with staff and management etc.
Friday, May 27, 2011
Thursday, May 26, 2011
Wednesday, May 25, 2011
Monday, May 23, 2011
Central govt.-No idea to increase 60 to 62 retirement age.-CG news.
Posted: 22 May 2011 09:41 PM PDT
Govt trashes proposal to increase babus’ retirement age
A government committee has rejected a proposal to increase the retirement age of government servants from 60 to 62. The decision is likely to impact over one lakh central government employees and 50,000 defence personnel on the verge of retirement. The proposal — which could have meant saving Rs4,000 crore in this fiscal — was rejected as the government wants a younger bureaucracy.
Saturday, May 21, 2011
MTNL extends amnesty scheme-The Hindu 21 05 11
Mahanagar Telephone Nigam Ltd has extended its “amnesty scheme” till June 15, 2011 where its subscribers can clear all their outstanding bills by availing discounts.
MTNL is offering 10 per cent discount on 1-3 year old unpaid bills, 20 per cent on 3-5 years and 25 per cent on dues that are more than five years old.
Friday, May 20, 2011
JAC and BSNL management meet regarding Customer Delight month .
Joint Action Committee leaders met BSNL Director (HR) Shri A.K.Garg today on 20 05 11 at 15-00 hrs.
Joint Action Committee and BSNL management discussed about Customer Delight Month progress in various circles etc.
On behalf of FNTOBEA, Bangalore Com R.Jeyamary participated in the Joint Action Committee .
Thursday, May 19, 2011
Wednesday, May 18, 2011
Tuesday, May 17, 2011
Monday, May 16, 2011
Sunday, May 15, 2011
Saturday, May 14, 2011
Customer delight month-Punjab 07 05 11
The Tribune-Punjab.-07 05 11.
CUSTOMER DELIGHT MONTH: Bharat Sanchar Nigam Limited (BSNL), the largest telecom service provider in India, is observing May as ‘Customer Delight Month’. While addressing mediapersons here today, Labh Singh, General Manager, BSNL, Amritsar, said an eight-point programme had been chalked out for the purpose. The major focus would be to rectify faults on the same day, clearing all pending orders for new telephone connections, broadband and shifting etc. About the new services, Labh Singh said BSNL is introducing video SMS and live video sharing. “Video SMS powers you to express yourself in a new way by leaving a video message on his number, just as we send an SMS to a designated service number. To use this service, a subscriber needs to have a handset, which supports video calls,” he said. — TNS
CUSTOMER DELIGHT MONTH: Bharat Sanchar Nigam Limited (BSNL), the largest telecom service provider in India, is observing May as ‘Customer Delight Month’. While addressing mediapersons here today, Labh Singh, General Manager, BSNL, Amritsar, said an eight-point programme had been chalked out for the purpose. The major focus would be to rectify faults on the same day, clearing all pending orders for new telephone connections, broadband and shifting etc. About the new services, Labh Singh said BSNL is introducing video SMS and live video sharing. “Video SMS powers you to express yourself in a new way by leaving a video message on his number, just as we send an SMS to a designated service number. To use this service, a subscriber needs to have a handset, which supports video calls,” he said. — TNS
Customer Delight Month at Chennai-Tamil Nadu JAC-The Hindu 13 05 11 . Customer Delight Month at Chennai-Tamil Nadu JAC-Dinamalar 13 05 11.
Kerala-Customer Delight month.
Customer Delight month The Hindu 13 05 11. Tamil Nadu JAC.
Customer Delight Month at Chennai-Tamil Nadu JAC-The Hindu 13 05 11
. Customer Delight Month at Chennai-Tamil Nadu JAC
Thursday, May 12, 2011
Wednesday, May 11, 2011
Tuesday, May 10, 2011
Monday, May 9, 2011
Sunday, May 8, 2011
Saturday, May 7, 2011
(BSNL) has slapped a Rs-2.6-crore-penalty on Bharti Airtel
BSNL slaps Rs-2.6-cr-penalty on Airtel for ‘misusing’ its network
Bhopal: The Bharat Sanchar Nigam Limited (BSNL) has slapped a Rs-2.6-crore-penalty on Bharti Airtel for 'misuing' its numbers before the mobile number portability (MNP) was launched on January 20 this year.
What is the issue
Before MNP became operational, Airtel is said to have transferred its calls to BSNL network as a result of which several of the state-owned telecom's subscribers began receiving calls from Airtel. These calls requested BSNL subscribers to switch to Airtel.
The issue was flagged off to the Telecom Department's Telecom Enforcement, Resource and Monitoring (TERM) Cell.
BSNL slaps penalty on Airtel
In a recent development in the case, BSNL has sent a Rs 2,60,82,825 crore demand note to Airtel. The money includes the calls made by Airtel from BSNL network and the penalty.
BSNL has also restricted the incoming and outgoing calls on Airtel's network, a move that has weighed heavily on the private telecom player's subscribers.
Friday, May 6, 2011
Thursday, May 5, 2011
JAC discussions with CGM at Chennai on 04 05 11.
JAC discussions with CGM at Chennai on 04 05 11.
Tamil Nadu JAC leaders met the CGM,Tamil Nadu Circle on– 04 05 11 and discussed about Customer Delight Month.
Leaders from BSNLEU,SNEA,AIBSNLEA,FNTOBEA,TEPU,SEWA BSNL and from the management senior officers were present.
From the union side, some points were put forth regarding purchase of obsolete stores,failure of C-top up for past three days,CDR problems in billing, MNP ,shortage of broadband in many SSAs, outstanding collections, concentration of PCO revenue,difficulties in content service providers-deduction of amount , opening of CSC/CSRs from 8 am to 8 pm etc.
Moreover the customer delight month is not only for this month but it should be for 365 days to improve our revenue.
The CGM was extremely happy that unions have come forward with more suggestions for improving the revenue of BSNL. He also suggested that we must reduce our expenses and increase our revenue. He also suggested 5 days week pattern for Circle offices to save electricity, fuel etc.
The management informed union leaders regarding availability of telephones,drop wires etc for at least 2 months. Broadband connections are closed in many places and we have to approach the customers for getting feed back from them. The management also told that they are planning to divert broadband equipments where there is less demand to places where there is heavy demand.
The CGM also suggested to have a press conference shortly at Chennai on 12 05 11 with all union leaders to bring positive image of BSNL and also about Customer Delight month.
C top up problems were expressed and the management told that this case is being attended on war footing.
Unions suggested that during press conference that some concessions must be given to subscribers in the customer delight month.
Tamil Nadu JAC leaders met the CGM,Tamil Nadu Circle on– 04 05 11 and discussed about Customer Delight Month.
Leaders from BSNLEU,SNEA,AIBSNLEA,FNTOBEA,TEPU,SEWA BSNL and from the management senior officers were present.
From the union side, some points were put forth regarding purchase of obsolete stores,failure of C-top up for past three days,CDR problems in billing, MNP ,shortage of broadband in many SSAs, outstanding collections, concentration of PCO revenue,difficulties in content service providers-deduction of amount , opening of CSC/CSRs from 8 am to 8 pm etc.
Moreover the customer delight month is not only for this month but it should be for 365 days to improve our revenue.
The CGM was extremely happy that unions have come forward with more suggestions for improving the revenue of BSNL. He also suggested that we must reduce our expenses and increase our revenue. He also suggested 5 days week pattern for Circle offices to save electricity, fuel etc.
The management informed union leaders regarding availability of telephones,drop wires etc for at least 2 months. Broadband connections are closed in many places and we have to approach the customers for getting feed back from them. The management also told that they are planning to divert broadband equipments where there is less demand to places where there is heavy demand.
The CGM also suggested to have a press conference shortly at Chennai on 12 05 11 with all union leaders to bring positive image of BSNL and also about Customer Delight month.
C top up problems were expressed and the management told that this case is being attended on war footing.
Unions suggested that during press conference that some concessions must be given to subscribers in the customer delight month.
10 sims and calls worth 1.76cr, police clueless-Times of India
10 sims and calls worth 1.76cr, police clueless
NEW DELHI: Delhi Police is a worried lot. Two brothers took ten SIM cards from a private telecom company to make premium calls while being on international roaming in Nepal leading to a bill of Rs 1.76 crore in four to five days. Delhi and Nepal authorities are confused over the kind of calls that have billed such a huge amount of money in such a short time.
Officials suspect these SIM cards have been used in some illegal activities and it could be a serious matter for national security. Police have asked Nepal to send the call details of these 10 connections and are on the lookout for the persons involved.
Police have registered a case of cheating, forgery and criminal conspiracy a few days back on the complaint of a private telecom, which issued the SIM cards to the two persons after proper verification. They have been identified as Deepak Rawat and Praveen Rawat, residents of Aali village in Sarita Vihar.
Wednesday, May 4, 2011
Airtel losing subscribers?India Bloom 04 05 11
Srinagar, May 3 (IBNS) Telecom company Bharti Airtel is reportedly losing its subscribers at a breakneck in Kashmir Valley due to its attitude towards subscribers, who are being made to wait for hours to submit verification forms.
Bharti Airtel has the largest number of pre-paid subscribers in Jammu and Kashmir but now owing to its 'poor' customer service, thousands of subscribers are now mulling to switch over to other companies.
As per the guidelines of the Central Department of Telecommunications, a fresh verification of pre-paid subscribers has been ordered and for this reason the SIM cards of thousands prepaid subscribers have been blocked.
"Bharti Airtel is the only telecom company where a subscriber has to spend at least 5 to 6 hours to submit a simple verification form. There is no system, only a single employee of the company has been deputed to receive thousands of forms. You can yourself imagine what a mess this company has spread," an Airtel user Bilal Ahmed told IBNS.
Coming down heavily on the management of Bharti Airtel, Bilal, a lawyer by forte, said that he is aghast. "Such a big company with only one outlet in Srinagar! What is this? Only one person handles hundreds of subscribers."
The company was forced to close its Raj Bagh outlet on account of the fury it faced from angry youths who went berserk and broke all the windowpanes of the outlet.
While talking to IBNS, Airtel subscriber Firdous Ahmed said that he has submitted four forms with four photographs and even after five days his SIM has not been activated.
‘My SIM card was activated after six days but with zero balance although I had a balance of Rs 46 at the time when my SIM was blocked," another subscriber Ghulam Nabi Raina told IBNS.
Nobody from the company was ready to speak on this issue.
Pertinently, the use of mobiles in Kashmir has been a matter of concern. The Home Ministry lifted the ban on pre-paid mobile services in the state in January last year which it had imposed in November 2009.
Tuesday, May 3, 2011
Customer delight month-Nellore.-The Hindu
BSNL to observe ‘Customer Delight Month'
Staff ReporterEight unions form a Joint Action Committee to redress problems of customers
NELLORE: Employees affiliated to various unions of Bharat Sanchar Nigam Limited (BSNL) have joined hands to provide better services to customers and strengthen the company in Nellore district.
Members of eight unions formed a Joint Action Committee (JAC) to redress the problems of BSNL customers. The JAC will tour the district and check the quality of services relating to landline, mobile phones, broadband, billing, punctuality and maintenance of Base Terminal Stations (BTS).
Speaking to newsmen here on Friday, BSNL Nellore telecom district General Manager G. Gopi said the JAC would observe ‘Customer Delight Month' from May 1 to 31, and the staff would undertake door-to-door visits in all the divisions to know and rectify the problems.
Focus areas
The employees would focus on zero landline, broadband, leased and BTS faults. They would also interact with customers and explain about the GPR system and the schemes being implemented by BSNL. The functioning of Customer Service Centres would also be checked during the month, said Mr. Gopi.
Deputy General Manager (Finance) B.Raja Shekar, DGM (CFA) K. Prasada Rao, AGM (Sales) Markonda Reddy, All-India BSNL Executives Association Nellore district secretary C. J. Shanmugam, Sanchar Nigam Executives Association representative G. Gurunadham, BSNL Employees Union district president V. Mastanaiah, secretary Shiva Shankar Reddy and others were present.
Monday, May 2, 2011
Sunday, May 1, 2011
About MNP in Dina malar 01 05 2011.
மொபைல் போன் வாடிக்கையாளர்கள் தங்களது எண்களை மாற்றாமல், நிறுவனங்களை மாற்றிக் கொள்ளும் மொபைல் போன் போர்டபிலிட்டி (எம்.என்.பி.,) வசதிகளை வழங்குவதில், சில நிறுவனங்கள் முரண்டு பிடிப்பதால், வாடிக்கையாளர்கள் அவதிப்படும் சூழல் ஏற்பட்டுள்ளது.
Some operators are not allowing MNP.So subscribers find lot of difficulties.
கடந்த ஜனவரி முதல், இந்தியா முழுவதற்கும் மொபைல் போன் போர்டபிலிட்டி திட்டம் நடைமுறைபடுத்தப்பட்டது. இதையடுத்து, ஏராளமான வாடிக்கையாளர்கள் தங்கள் எண்களை மாற்றாமல், நிறுவனங்களை மாற்றிக் கொண்டனர்; மாற்றி வருகின்றனர்.இதில், ஐடியா, ஏர்செல், பி.எஸ்.என்.எல்., டாடா போன்ற நிறுவனங்கள் மட்டுமே, எம்.என்.பி., கோரியுள்ள வாடிக்கையாளர்களிடம், மாறியுள்ள காரணத்தை மட்டும் கேட்டு தெரிந்து கொண்டு, அதற்கான அனுமதியை அளிக்கின்றனர். பெரும்பாலும் பிரிபெய்டு வாடிக்கையாளர்களுக்கு மட்டுமே இத்திட்டம் பயனுள்ளதாக அமைந்துள்ளது. ஆனால், ஏர்டெல்லை பொறுத்தவரை, ஏதோ காரணங்களை கூறி, அது பிரிபெய்டாக இருந்தாலும் கூட, வாடிக்கையாளர்களுக்கு அனுமதி தருவதில்லை என புகார் எழுந்துள்ளது.இதன் காரணமாக கோடு எண்ணை பெற்ற வாடிக்கையாளர்கள், மீண்டும் விண்ணப்ப படிவங்களை பூர்த்தி செய்து, 15 நாட்கள் காத்திருக்க வேண்டிய கட்டாயத்திற்கு தள்ளப்படுகின்றனர். சம்பந்தப்பட்ட வாடிக்கையாளர் சேவை மையத்தை தொடர்பு கொண்டு கேட்டாலும், சரியான விளக்கம் அளிக்கப்படுவதில்லை என்ற குற்றச்சாட்டும் உள்ளது.
Operators like Idea,BSNL,Aircel allows subscribers for change of MNP. But complaints are there from Chennai Airtel.
ஏர்டெல், சென்னையை பொறுத்தவரை இப்பிரச்னை இல்லை என்றாலும், ஏர்டெல், தமிழக சிம்களுக்கு அதற்குரிய அனுமதியை வழங்குவதில் வேண்டுமென்றே தாமதம் செய்யப்படுகிறது என, பரவலாக புகார் கூறப்படுகிறது. எம்.என்.பி., திட்டத்தில், புதிய வாடிக்கையாளர்களை வரவேற்க காத்திருக்கும் மொபைல் போன் நிறுவனங்கள், தங்களிடமிருந்து செல்லும் வாடிக்கையாளர்களையும் அதேபோல் அன்புடன் வழியனுப்பி வைக்க வேண்டும் என்பதே மொபைல்போன் வாடிக்கையாளர்களின் ஒட்டுமொத்த எதிர்பார்ப்பு.
பி.எஸ்.என்.எல்., பாரபட்சம்: பி.எஸ்.என்.எல்., தமிழ்நாடு மொபைலை பொறுத்தவரை, சென்னை பி.எஸ்.என்.எல்.,லில் உள்ள பல திட்டங்கள் செயல்படுத்தப்படுவதில்லை. இதன் காரணமாக, சென்னையில் வசிக்கும், தமிழக வாடிக்கையாளர்களுக்கு எந்தவிதமான சலுகைகளும் கிடைப்பதில்லை. உதாரணமாக, 65 ரூபாய் ரேட் கட்டரை தமிழக வாடிக்கையாளர்கள் பயன்படுத்த முடியாது. எனவே, எம்.என்.பி., திட்டத்தில், தமிழக வாடிக்கையாளர்களையும், சென்னை வாடிக்கையாளர்களாக மாற்றம் செய்யும் வகையில் திட்டத்தில் திருத்தங்களை கொண்டுவர வேண்டும்.
BSNL Tamil Nadu is not implementing many plans which are available in Chennai BSNL. So some subscribers of Tamil Nadu living in Chennai are facing problems. For example Rs.65 rate cutter in Chennai cannot be used in Tamil Nadu BSNL.
Our suggestion: For Chennai and Tamil Nadu MNP is one and same. So all plans available must be common for Tamil Nadu and Chennai.
டாப்-அப் 55 :பல தனியார் மொபைல் நிறுவனங்களில், குறைந்தபட்ச டாப்-அப் கட்டணம் 10 ரூபாயில் இருந்து துவங்குகிறது. அதுவே, பி.எஸ்.என்.எல்., வாடிக்கையாளர்கள், குறைந்தபட்சம் 55 ரூபாய் டாப்-அப் செய்ய வேண்டும். பி.எஸ்.என்.எல்., அலுவலகம் மற்றும் வாடிக்கையாளர் சேவை மையங்களில் மட்டுமே இக்குறைந்தபட்ச டாப்-அப் வசதிகள், ஈ-சார்ஜ் மூலம் செய்யப்படுகின்றன. மற்ற இடங்களில், 55 ரூபாய்க்கு குறைவாக டாப்-அப் செய்யப்படுவதில்லை. இது போன்ற காரணங்களால் தான் வாடிக்கையாளர்கள் எண்ணிக்கையில், பி.எஸ்.என்.எல்., 4வது இடத்திற்கு தள்ளப்பட்டுள்ளது.
E recharge is not available for minimum of Rs. 10/- But recharge coupon is available for Rs. 10/-
டவர் பெயர் வெளியிட மறுப்பு : ஏர்டெல், ஏர்செல் மற்றும் பி.எஸ்.என்.எல்., நிறுவனங்கள் மட்டுமே, செல் இன்போவில், குறிப்பிட்ட பகுதியின் டவர் பெயரை வாடிக்கையாளர்களுக்கு தெரிவிக்கின்றன. மற்ற நிறுவனங்கள், அந்த இடத்தில், தங்களது சுயபுராணங்களை பாடி வருகின்றன.இதுபோன்ற காரணங்களால், சிக்னலில் சிக்கல் ஏற்படும் போது, வாடிக்கையாளர்கள், தாங்கள் எந்த இடத்திலிருந்து பேசுகின்றனர் என, வாடிக்கையாளர் சேவை மையத்திற்கு துல்லியமாக சொல்ல முடியாமல் போவதுடன், சென்னை போன்ற புதிய இடங்களுக்கு வரும் வாடிக்கையாளர்கள், தாங்கள் எந்த இடத்தில் இருக்கின்றனர் என்ற விவரங்களை தெரிந்து கொள்வதிலும் சிரமம் ஏற்படுகிறது. மொபைல்போன் நிறுவனங்கள் கவனிக்குமா?
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