Thursday, May 5, 2011

JAC discussions with CGM at Chennai on 04 05 11.


JAC discussions with CGM at Chennai on 04 05 11.

Tamil Nadu JAC leaders met the CGM,Tamil Nadu Circle on– 04 05 11 and discussed about  Customer Delight Month.
Leaders from BSNLEU,SNEA,AIBSNLEA,FNTOBEA,TEPU,SEWA BSNL  and  from the management senior officers  were present.  
From the union side, some points were put forth  regarding purchase of obsolete stores,failure of C-top up for past three days,CDR problems in billing, MNP  ,shortage of broadband in many SSAs, outstanding collections, concentration of PCO revenue,difficulties in content service providers-deduction of amount , opening of CSC/CSRs from 8 am to 8 pm etc.
Moreover the customer delight month is not only for this month but it should be for 365 days to improve our revenue.

The CGM was extremely happy that unions have come forward with more suggestions for improving the revenue of BSNL. He also suggested that we must reduce our expenses and increase our revenue. He also suggested 5 days week pattern for Circle offices to save electricity, fuel etc.
The management  informed union leaders  regarding availability of telephones,drop wires etc for at least 2 months. Broadband connections are closed  in many places and we have to approach the customers for getting feed back from them.  The management also told that they are planning to divert broadband  equipments where there is less demand to  places where there is heavy demand.
The CGM also suggested to have a press conference shortly at Chennai on 12 05 11 with all union leaders to bring positive image of BSNL and also about  Customer Delight month.
C top up problems were expressed and the management  told that this case is being attended on war footing.
Unions suggested that during press conference that some  concessions must be given to subscribers in the customer delight month.
 

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