Srinagar, May 3 (IBNS) Telecom company Bharti Airtel is reportedly losing its subscribers at a breakneck in Kashmir Valley due to its attitude towards subscribers, who are being made to wait for hours to submit verification forms.
Bharti Airtel has the largest number of pre-paid subscribers in Jammu and Kashmir but now owing to its 'poor' customer service, thousands of subscribers are now mulling to switch over to other companies.
As per the guidelines of the Central Department of Telecommunications, a fresh verification of pre-paid subscribers has been ordered and for this reason the SIM cards of thousands prepaid subscribers have been blocked.
"Bharti Airtel is the only telecom company where a subscriber has to spend at least 5 to 6 hours to submit a simple verification form. There is no system, only a single employee of the company has been deputed to receive thousands of forms. You can yourself imagine what a mess this company has spread," an Airtel user Bilal Ahmed told IBNS.
Coming down heavily on the management of Bharti Airtel, Bilal, a lawyer by forte, said that he is aghast. "Such a big company with only one outlet in Srinagar! What is this? Only one person handles hundreds of subscribers."
The company was forced to close its Raj Bagh outlet on account of the fury it faced from angry youths who went berserk and broke all the windowpanes of the outlet.
While talking to IBNS, Airtel subscriber Firdous Ahmed said that he has submitted four forms with four photographs and even after five days his SIM has not been activated.
‘My SIM card was activated after six days but with zero balance although I had a balance of Rs 46 at the time when my SIM was blocked," another subscriber Ghulam Nabi Raina told IBNS.
Nobody from the company was ready to speak on this issue.
Pertinently, the use of mobiles in Kashmir has been a matter of concern. The Home Ministry lifted the ban on pre-paid mobile services in the state in January last year which it had imposed in November 2009.
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