KARNATAKA JAC circular.-Customer Delight month.

JAC/KTK/01        Dated 23^rd April 2011.

To:

Sri. P.Raghavan, I.T.S.,

Chief General Manager, BSNL

Karnataka Circle, Bangalore. 560 008.

Respected Sir,

As you may be aware, by this time, that the Joint Action Committee of Associations/Unions of BSNL Executives & Non-Executives, New Delhi in their meetings held on 31^st March 2011 followed by 5^th April 2011 has taken a unique decision of observing Employees Awareness week from 18^th to 25^th April 2011 and Customers Delight Month from 1^st of May to 31^st May 2011, at the all India level.

In this unique and historic programme of J.A.C, which is first of its kind in developing and protecting the customer friendly BSNL, all the Associations/Unions active members, various level office bearers, activists and sympathisers of AIBSNLEA, BSNLEU, BSNLMS, FNTOBEA, SNEA (I), SEWA BSNL AND T.E.P.U. will go out to reach and educate both the Employees and our valued subscribers in bringing a facelift to BSNL.  We understand the hard facts about the financial position in which the BSNL is passing through, the status of the material management in bringing the new value added subscribers into company and in the mean time to satisfy the subscribers who are already with us and having a bitter experience.

We are enclosing herewith the Circular of J.A.C. New Delhi addressed to all by the Convener, and also the BSNLEU Circular by its Gen.Secretary and both the documents throw light on the serious condition of the BSNL and also request made for all to take the above said programmes seriously and to achieve many things during the months of April and May 2011.    

It is for your kind information that the programmes have been explained in detail by J.A.C. New Delhi to CMD BSNL, Dir. (HR) BSNL who is holding the additional responsibility of material management and the Corporate Office has assured that all possible help and support will be given at the all India level. They have also assured our leaders that a letter will be addressed to all CGMs to extend similar support and help at the Circle levels.  The Corporate Office has also assured for diversion of Surplus stores to needy circles, purchase of certain important materials in the area of cable laying and maintenance, and payment related to cable maintenance costs etc.,

In Karnataka, the Employees awareness week will be observed from 25^th to 30^th April 2011 followed by Customers Delight Month from 1^st of May to 31^st May 2011. Publicity like putting of flex hoardings, printing of bi-lingual pamphlets in making the subscribers understand the necessity of BSNL and programmes what J.A.C. is conducting to that effect all will be done by J.A.C. Karnataka. 

Sir, we at the J.A.C. Karnataka believe that similar nature of help, support and cooperation is very much required from your side also both in explaining the efforts taken by J.A.C. in making the all India program a success in our Circle also and giving necessary instructions to all concerned in Karnataka Circle, to extend a helping hand from the administrative/management side, without which the programme cannot be taken to a successful path to the extent what we visualise. 

Much more details related to this programme of action, will be furnished in person by J.A.C