Subject : Problems in O&M of CDR System due to lapses in its implementation – reg.
We want to draw your kind attention towards following letters of BSNL Corporate Office regarding formation of Level-1, Level-2 and Level-3 teams for proper implementation of CDR Billing System at SSA, Circle and Data Centre level respectively :
1. Letter No. 11-2/2010-CDR/IT/Vol-II dated 21.06.2010 regarding activities and responsibilities of the teams.
2. Letter No. 11-2/2010-CDR/IT/Vol-II/6 dated 09.08.2010 regarding status of team formation and training
3. Letter No. 11-2/2010-CDR/IT/Vol-II dated 12.08.2010 regarding proper and sufficient representation from finance wing officers in the teams
It is understood that most of the Circles did not constitute any teams in their Circle as per the directions of BSNL CO which resulted in very poor operation and maintenance of CDR system and in turn heavy loss of revenue due to surrender of connections. Instead of constituting dedicated teams for CDR O&M, the staff already working in IT Cells is being utilized without even proper training.
One of the reasons of poor O&M is lack of proper support from the vendor M/s TCS and BSNL CO
The CDR is not catering the complete needs of subscribers. It is unable to issue the
bills for all types of the services rendered. CDR became a hurdle for implementation of
FLEXI business plans. Instead of providing complete billing solution, CDR is creating many problems and finally became one of the reasons for BSNL going into loses, customer dissatisfaction in billing as well as in technical areas.
bills for all types of the services rendered. CDR became a hurdle for implementation of
FLEXI business plans. Instead of providing complete billing solution, CDR is creating many problems and finally became one of the reasons for BSNL going into loses, customer dissatisfaction in billing as well as in technical areas.
The details of some of the persisting problems in Hyderabad TD are as under (Similar problems are existing in almost all the Circles) :
1. Business packages are not implemented.
Celluloid communications pvt. Ltd. ISDN PRA
Incoming 14 ccts package 1,05,000/- each per month
Outgoing 14 ccts package 70,000/- each per month
Customer roaming around BSNL. CDRSOFT package not implemented.
Several such business plans approved by CGMT AP not implemented.
a) Special EPABX package Oriental Bank of commerce Bills Jan’10 pending
b) BPL power projects, AIR India
c) Special package to M/S Apollo Hospitals (SD47971 dt.30.6.10) docket closed without resolving.
d) Whenever increase of lines in EPABX unable to issue work orders in CDR
2. In cellone postpaid converted to prepaid unable to settle deposit.
3. Group billing not implemented in CDR. Payment updation is also not available.
4. Bills are generated for DELs even after DNP. Because of accrual of amount customers are afraid to approach for settlement. For broadband without provision bills are generated creating huge work to operations and TRA.
5. Change of Telephone instrument or Broadband modems either on payment or rental information is to be incorporated in clarity
6. Creation of new centrex group not possible.
7. Broadband inventory management is not taken up in CDR resulting many problems in settling issues.
8. BB plan changes from 8Mb to lower and lower to 8Mb A/N not routed through NIB to configure the DSLAM port.
9. Updation in CRM/CLARITY, privilege for port change is not available with MDF. This is to be provided.
10. The CRM/CLARITY windows are frequently shutting down during operation and every week Saturday afternoon to Sunday under maintenance resulting postponement of essential work.
11. Telephone numbers area transferred from LBN to NGL and MHN the switch in CLARITY to be corrected. SM dockets SD57137,57139,57140,57143,57144,57156, 57161,57169.
Likewise telephones area transferred from SRN to MHN docket No.SD54767
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