Kolkata, July 1:
Bharat Sanchar Nigam (BSNL) will set up a call centre
in West Bengal specially for registration of complaints by its landline
and broadband users.
At present, complaints by subscribers have to be made at exchanges, resulting in delay in solving the issue.
“BSNL
has geared up to streamline and resolve complaints issues with a new
call centre specifically for landline and broadband subscribers,” BSNL
(Calcutta Telephones) CGM Mr Somnath Maity told PTI here.
“By
end of July, we will have one call centre for entire West Bengal for
landline and broadband subscribers. Similarly, call centres for other
states will also come up,” he said.
After the call
centre for fixed access connection is set up BSNL subscribers in
Calcutta and Bengal circles would be able to access the centralised call
centre to address their problems.
BSNL has dedicated call centres for mobile connections.
“The
centralised call centre can sort out problems of any subscriber
irrespective of circle he belongs to in Bengal,” Mr Maity said.
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